Terms of Service

Protocol Media LLC is a business-to-business digital marketing and automation agency. Client engagements may include software infrastructure, artificial intelligence automation, lead generation, and marketing consulting. Current availability and scope can be discussed by email; references to these services do not indicate that a live website demonstration or messaging signup is available.

Unless specifically outlined in a separate, mutually signed Master Services Agreement, Protocol Media LLC does not guarantee specific financial results, return on investment, or lead volumes.

For client engagements that include SMS, email, or voice broadcasting tools, you are solely responsible for ensuring that all contacts uploaded to our systems have provided legally valid, express written consent to receive marketing communications, in strict compliance with the Telephone Consumer Protection Act, the CAN-SPAM Act, and all other applicable state and federal laws.

Protocol Media LLC acts solely as a technology provider and processor. You agree to indemnify and hold us harmless from fines, lawsuits, or claims arising from your failure to obtain proper consent.

You represent and warrant that you own or have the right to use any logos, images, text, and customer lists you provide to Protocol Media LLC.

Our Services may utilize AI, including generative text and voice agents. While we strive to train these systems accurately, AI is an emerging technology and is subject to errors, omissions, or hallucinations.

Protocol Media LLC is not liable for miscommunications, incorrect pricing given to your customers, or lost revenue resulting from the use of AI agents. It is your responsibility to monitor and audit AI interactions.

Protocol Media LLC utilizes third-party platforms, including but not limited to CRM, telecommunications, payment-processing, hosting, analytics, and AI providers, to deliver our Services. We do not control these third parties and are not liable for downtime, data loss, API changes, account suspensions, or service interruptions caused by third-party providers.

All fees for software access, setup, and retainer services will be billed automatically via our payment processor to the payment method on file.

Due to the digital nature of our software and the immediate labor required for setup, all payments are non-refundable unless explicitly stated in a separate, written "Conditional Guarantee" provided in your individual Master Services Agreement.

Month-to-month software and service subscriptions may be canceled with 30 days' written notice prior to your next billing cycle.

To the maximum extent permitted by law, in no event shall Protocol Media LLC, its parent company HarYeti Holdings LLC, managers, employees, or affiliates be liable for any indirect, punitive, incidental, special, or consequential damages, including loss of profits, data, or business opportunities, arising out of or in any way connected with the use of our Services.

In no event shall Protocol Media LLC aggregate liability for any claims exceed the total amount paid by you to Protocol Media LLC in the three months immediately preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless Protocol Media LLC and its parent company from and against any third-party claims, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of your use of the Services, your violation of these Terms, your violation of any laws including the TCPA, or your interactions with your own customers.

These Terms shall be governed by applicable law, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration rather than in court.

You agree that legal proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Protocol Media LLC reserves the right to modify these Terms at any time. We will provide notice of material changes by updating the "Effective Date" above. Continued use of the Services constitutes acceptance of the modified Terms.

The former website messaging signup used scheduling or contact forms with a dedicated SMS consent checkbox. The program described in these Terms covered scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications for customers who explicitly opted in. The current website does not offer booking forms or SMS signup and does not represent that messaging delivery or automated replies are currently operational.

Existing consent records and the protections and obligations associated with past messages remain in place. Any future messaging requires valid, explicit consent. An email inquiry does not provide SMS consent.

You can withdraw SMS consent at any time by replying "STOP" to the same number that sent you messages. Under the messaging program terms, we confirm unsubscribe status via SMS and stop subsequent SMS messages after cancellation. These obligations remain applicable to the program; this website does not promise that an automated reply is currently operational. There is no current website signup or rejoin form. Contact us by email if you need help with a prior opt-out request.

For help, reply "HELP" to a message from us, or contact Protocol Media LLC at zach@protocolmediallc.com. Under the messaging program terms, a HELP response provides contact information and support instructions. Email is the current website contact method for questions about past messages.

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

You must be 18 years or older to participate in our SMS program.

For privacy-related inquiries, please refer to our Privacy Policy at https://protocolmediallc.com/privacy-policy-page.

Carriers are not liable for delayed or undelivered messages.

For questions regarding these Terms, please contact Protocol Media LLC. Email: zach@protocolmediallc.com.