Privacy Policy

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information").

Information you provide to us may include name, email address, phone number, and company name when you fill out forms, request strategy calls, or contact us. It may also include payment information, billing address, and transaction history processed securely via third-party processors such as Stripe. We do not store full credit card numbers.

When accessing a client portal, we may collect account data such as logins, passwords, and preferences. We may also collect device and usage data, including IP address, browser type, operating system, referring URLs, and actions taken on our website through cookies, analytics, and tracking pixels.

As a B2B agency, clients may upload their own customer lists into our software infrastructure. In those cases, Protocol Media LLC acts as a data processor, and the client is the data controller. We process this data strictly to deliver services such as SMS reactivation and AI voice answering on behalf of the client.

We use the information we collect to provide, operate, and maintain our Services; process transactions; send billing information; communicate regarding updates, support, and marketing promotions; train and optimize AI systems for your specific business; monitor and analyze trends; improve our website and software; comply with legal obligations; and enforce our Terms of Service.

We do not sell, rent, or trade your Personal Information to data brokers.

We may share data with trusted third-party vendors necessary to run our business, including hosting, communications, AI, analytics, and payment-processing providers.

We may share information with our parent company, HarYeti Holdings LLC, for internal accounting and administrative purposes. We may disclose information if required by law, court order, subpoena, or if we believe disclosure is necessary to investigate fraud or protect the safety of Protocol Media LLC, our users, or the public. In the event of a merger, sale of company assets, or acquisition, your data may be transferred to the new owner.

We use cookies and similar tracking technologies to track activity on our website. You can instruct your browser to refuse cookies or indicate when a cookie is being sent. If you do not accept cookies, some portions of our website may not function properly.

We use commercially reasonable administrative, technical, and physical security measures to protect your Personal Information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

Depending on your location, including California, Virginia, or Europe, you may have specific rights regarding your personal data. These may include the right to request a copy of the personal data we hold about you, request deletion of your personal data, or opt out of marketing emails by clicking the unsubscribe link. You may opt out of SMS messages at any time by replying "STOP", and reply "HELP" for help.

To exercise any of these rights, please contact us using the information provided below.

Our Services are intended for business professionals over the age of 18. We do not knowingly collect personal information from children under the age of 13.

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the "Effective Date."

You will only receive messages if you have explicitly opted in. We maintain timestamped records of opt-in actions and comply with the Telephone Consumer Protection Act (TCPA) and applicable laws.

We do not sell, rent, or trade personal information. We may share information with third-party vendors who assist in operations, payment processing, appointment scheduling, and SMS delivery solely for the purpose of delivering messages you have consented to receive.

All service providers are contractually obligated to maintain confidentiality and security. We may also share information if required by law, legal process, valid law enforcement request, court order, or to protect our rights. In case of mergers, acquisitions, or sale of assets, your data remains protected under the terms of this policy.

No mobile information will be shared with third parties, affiliates, or lead generators for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services.

If you have questions or comments about this Privacy Policy, please contact us at Protocol Media LLC. Email: zach@protocolmediallc.com.